- Ferns N Petals and its partners make every effort to offer and deliver the widest selection of the best floral arrangements and gift baskets. Due to different seasons and the perishable nature of flowers, the exact flowers, containers, or gift accessories may be temporarily unavailable in a region to which they are being delivered. In the rare cases when that happens, Ferns N Petals will substitute flowers and/or accessories to create an arrangement or gift basket of a similar design and of equal value.
- Ferns N Petals caters to over 150 countries. Due to the effort and logistics, Ferns N Petals requests that if you need to cancel an order, please do so 48 hours before the scheduled delivery.
- Ferns N Petals has a very robust logistics and delivery system. However, we cannot control everything, and there may be times when we are not able to meet a scheduled delivery date due to many issues, including inclement weather conditions, a natural disaster, an act of terrorism, or if we have been given an incorrect address. In cases where a delivery is delayed due to some circumstances, we will still deliver the arrangements to your intended recipient to the best of our ability, and will not offer a refund.
- Ferns N Petals requests that you always provide a physical street address when placing an order for a floral arrangement. We are unable to deliver to an APO or a PO Box address.
- If the recipient is not at the delivery address during delivery, we use our best judgment on the safety of the delivery, and will leave the flowers and/or gift baskets on the doorstep or with a neighbor or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery of the arrangement or gift basket. In any case, we will make our best effort to get your flowers and/or gift baskets to their intended recipients.
- Ferns N Petals will make every effort to deliver the floral arrangement and/or gift baskets on the requested day. Unfortunately, due to various circumstances, we are unable to guarantee a delivery time.
- We will email you a delivery confirmation, to keep you updated about your order, within two business day after the requested delivery date.
- If you do have a complaint with any of our products or services, please do not hesitate to report the issue to us. If the issue is reported within 7 days of the requested delivery date, we will make every effort to correct any problems to your satisfaction.
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